Shipping policy

Shipping Policy

Thank you for shopping with Three 7Heaven. We are committed to delivering high-quality products with care and transparency. Please review our shipping policy below.

Order Processing Time

All orders are processed within 5 to 8 business days, excluding weekends and holidays. During high-volume periods, holidays, or product launches, processing times may be slightly extended. You will receive a confirmation email once your order has been shipped.

Domestic Shipping, United States

We offer shipping throughout the United States. Shipping rates are calculated at checkout based on your location, package weight, and selected shipping method. Estimated delivery times vary depending on the carrier and destination, typically ranging from 3 to 7 business days after shipment.

Please note, customers are fully responsible for all international shipping costs, customs duties, taxes, import fees, and any additional charges imposed by their country. These fees are not included in the purchase price or shipping cost and are determined by your local customs office. Three 7Heaven is not responsible for delays caused by customs processing.

Shipping Carriers

We ship using trusted carriers such as USPS, UPS, and FedEx. Carrier selection is based on the best available option for your order and location.

Tracking Information

Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.

Incorrect Address Disclaimer

Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete. Three 7Heaven is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. Additional shipping fees may apply for reshipment.

Lost or Stolen Packages

Three 7Heaven is not responsible for lost or stolen packages once the carrier confirms delivery. If your package is marked as delivered but you have not received it, please contact the shipping carrier directly.

Shipping Delays

While we strive to meet estimated delivery times, delays may occur due to weather conditions, carrier delays, customs inspections, or other factors beyond our control. We appreciate your patience and understanding.

Contact Us

If you have any questions regarding shipping, orders, or international deliveries, please contact our support team at
three7heavencustomerservice@gmail.com